Module Description 1 Introduction The introduction to this course explains why you need to provide the best customer service. You will learn an initial overview of the skills required to do this, why good customer service benefits your business and the consequences of getting customer service wrong. 2 Making an Impression First impressions are vital, and this module will show you how to make a good first impression on your customers, from your appearance, through to taking bookings on the phone and preparing tables prior to the arrival of the customers. 3 Serving Guests We break down the entire customer service process step by step to show you how to provide the best service for your customers at all times. You will gain the knowledge of how to deal with any complaints that may arise. By the end of this module you will be confident in ensuring your guests are well looked after. 4 Know Your Drinks A key part of your role may be to provide expertise on the drinks your business offers. Here, we provide an easy to learn guide to a range of alcoholic and non-alcoholic drinks.
Several platforms come pre-integrated with Okta, and you can set security policies to require MFA under specific conditions. This added layer of security is especially important for large firms. Security reports: Okta provides security reporting in real time, which can help administrators monitor the system for any signs of foul play or spot potential vulnerabilities before they become a problem. With a heavily data-driven approach, the reports can feel overwhelming, but they're thorough and competent. Pricing Okta maintains a multi-tier pricing system, starting at $1 per user per month for the most basic service. To enable multifactor authentication, which is a must for businesses, Okta costs $3 per user per month. The enterprise service, which the company recommends for 5, 000-plus users, requires a quote but can be tailored to suit the demands of your organization. Limitations The biggest limitation we encountered with Okta is that security policies have to be set on an application-by-application basis, meaning more tedious work for administrators.